Privacy Policy

Privacy Statement

PrismRx, LLC (“PrismRx”) is committed to complying with all laws that protect the privacy of your information and such laws will prevail over any conflicting provisions of this Privacy Statement. is owned and operated by PrismRx. Some of the website is accessible only to registered users. To become a registered user, you must receive prescription benefits from a company who has hired PrismRx to provide you with online prescription services. Your employer or PrismRx will provide you with the information you need in order to complete the registration process. There are several areas at that are open to the general public; however these areas of the site may also provide additional information or services for registered users.

PrismRx collects personally identifiable information at from web visitors who are interested in receiving services it offers, such as prescription benefit, disease management and specialty pharmacy services, e-mail alerts, newsletters, and event notifications. PrismRx also collects additional information from registered users, such as shipping address, billing address, credit card number and other information necessary to process your request. In order to provide you with online pharmacy services, PrismRx receives certain personally identifiable information about registered users from the user’s employer or health plan. If you have questions about the information your employer or health plan may have shared with us, please contact your employer’s human resources department or your health plan provider.

We at PrismRx are committed to complying with all laws that protect the privacy of your information and have created this Privacy Statement to demonstrate our firm commitment to individual privacy. Consequently, any applicable privacy laws will prevail over any conflicting provisions of this Privacy Statement.

PrismRx provides you with access to for products and services associated with PrismRx’s pharmacy benefit management services. In order to provide this information to you and for you to access, enhance your overall service experience, and for other reasons set forth below, PrismRx, in certain cases, may share with certain of its affiliates all or portions of the information gathered from you through your use of as described below.

In some circumstances, the use of your information will also be subject to the requirements of the Health Information Portability and Accountability Act (frequently referred to as “HIPAA”). This will be the case when you submit information to PrismRx at your pharmacy or when you submit information to PrismRx when it is acting on behalf of your health plan, in which case your health plan’s HIPAA Notice of Privacy Practices will apply. If you have questions about which Statement applies to information you have submitted, please do not hesitate to contact us.

From time to time, our internal processes may change, or we may offer new features at If appropriate, we will revise this Privacy Statement. We encourage you to return to this area to read the most recent version of this Privacy Statement. The information we provide you on will be treated in accordance with this Privacy Statement in effect as of the date you provide information to us. If we alter our practices in a manner that will affect the treatment of information that you have already provided to us, we will send you a notice of our new practices. If you do not agree with the privacy practices described in this Statement, you should not provide us with further information. This version of this Privacy Statement is effective as of December 1, 2015.

Please note that if your information is protected by HIPAA and so also subject to the PrismRx or your health plan’s Notice of Privacy Practices, then the more restrictive of this Statement and that Notice will apply to describe what uses and disclosures we may make of any personally identifiable information you provide to us.

PrismRx works with third-party providers to provide specific services offered on, and may collect personal information as part of the provision of those services.

We may collect your IP address and use this information to help diagnose problems with our server and to administer

We do not commercially market, sell, or trade this information to any outside companies. In some instances, we may share some of this information with certain companies with whom we have teamed to offer you other products and services.

In addition, we may share our data, including personally identifiable information about you, with our subsidiaries and affiliates serving your online needs and related services. Our subsidiaries and affiliates follow privacy practices no less protective than the practices described in this Statement, as allowed by applicable law. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other users. If we merge with or are acquired by another business entity, you should expect us to share some or all of your information in order to continue to provide you with service. We will send you notice if such event occurs. Finally, we consider our data to be an asset of our corporation and as such, it may be sold, transferred or rented to any third-party. If this occurs, we will notify you of the transaction via the website and we will use all reasonable efforts to require such third-party follow the privacy practices set forth in this Statement.

Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Notice. Inadvertent disclosures may result, for example, when third parties misrepresent their identities in asking the site for access to personally identifiable information about themselves for purposes of correcting possible factual errors in the data.

Please be aware that there may be fraudulent websites that illegally use PrismRx logos, and other aspects of the PrismRx brand. PrismRx is in no way intentionally associated with any fraudulent websites. These sites may circulate their presence on the internet via spam email, or through fraudulent phishing practices.

These sites have not been authorized by PrismRx to use our name and we work aggressively to identify their source and have them shut down. If you are in receipt of this type of spam email, to help protect your privacy you should avoid replying to it or forwarding it to other people. In addition to our official websites, PrismRx works with a number of third-party partners that host websites and micro-sites that provide information and services to our customers. If you ever have reason to question whether a website or an email is fraudulent, please contact us with your concerns.

We will disclose your personal information if, in good faith, we believe we are required by law to do so, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringement, or other activity that is illegal or may expose us to legal liability. We may also disclose your information in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event. If this occurs, your personally identifiable information may be transferred to our successor or assign, or may be sold as an asset of our company. This does not apply to information we hold on behalf of your health plan which, as stated above, may be used and disclosed only for those purposes permitted by your health plan’s Notice of Privacy Practices.

PrismRx takes reasonable technical and procedural precautions to protect the information provided by users of When online registration and order forms require users to provide certain information, such as a credit card number, that information is collected on a “secure” page, and the information submitted is encrypted. To determine if you are on a secure page, look to see if a lock icon appears on the bottom of your web site browser. may contain links to other Web sites not operated by PrismRx. These links are provided as a convenience and do not constitute an affiliation with, endorsement or sponsorship of the third parties that operate those websites. PrismRx is not responsible for the availability or reliability of the content of these third-party websites. Any information you provide to those third parties is not subject to the terms of this Privacy Statement, and PrismRx is not responsible for the treatment of the information you provide to those third parties. We recommend that you review this Privacy Statement of that third-party, and of any third-party to whom you provide personally identifiable information online

We may, in our sole discretion and without notice, change, modify or relocate this Privacy Statement. It is your responsibility to periodically review this Privacy Statement for changes.

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